my96m Terms & Conditions for Malaysian Players

1. Introduction and Acceptance

These Terms & Conditions form a binding agreement between each eligible player and my96m concerning use of the my96m website, sportsbook, live casino, slot games, wallet, promotional features, and customer support services. By creating an account, depositing funds, placing a wager, claiming a promotion, or otherwise using my96m, the player confirms that these terms have been read, understood, and accepted.

If a player does not accept any part of this agreement, the player must stop using my96m. These terms should be read together with the Privacy Policy and the information on the Responsible Gambling page. Where promotional rules apply, the specific promotion rules supplement this agreement. If an inconsistency arises, the more specific rule will apply to that promotion unless prohibited by applicable requirements.

2. Definitions

In this agreement, “account” means the personal player profile and wallet registered with my96m. “bet” or “wager” means a stake placed on a sportsbook market, casino game, live dealer table, slot, or other available product. “bonus” includes promotional credit, free bets, cashback, reload rewards, birthday benefits, and referral rewards.

“KYC” means identity and account verification checks. “payment method” includes Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank, Hong Leong, supported bank transfers, and any other method shown in the my96m cashier. “player” means the individual who owns and uses the account.

3. Account Eligibility and Registration

A player must be at least 21 years old and possess the legal capacity to enter this agreement. The player is responsible for determining whether online gambling is lawful in the location from which my96m is accessed. my96m does not represent that access is permitted in every jurisdiction, and availability of the website does not constitute an invitation to participate where participation is restricted.

Registration information must be complete, current, and accurate. A player may maintain only one personal my96m account unless my96m gives prior written approval. Duplicate, shared, transferred, or commercially operated accounts are not permitted. The registered name must match the name attached to any Malaysian bank account, e-wallet, or cryptocurrency arrangement used for transactions where verification is required.

my96m may request a Malaysian identity card, passport, proof of address, source-of-funds information, payment ownership evidence, or a live verification check. Access, bonuses, deposits, or withdrawals may be restricted while reasonable verification remains incomplete.

4. Account Security

Players must protect their username, password, verification codes, and registered devices. Credentials must not be disclosed to another person. Activity completed through valid account credentials may be treated as authorised unless the player has promptly reported suspected compromise to my96m.

A player who notices an unfamiliar login, wager, deposit, withdrawal request, or change to account details must immediately stop using the account and contact my96m support. my96m may temporarily lock an account to investigate security concerns. Players should use a unique password, avoid public devices, and sign out after each session.

5. Sports Betting and Casino Rules

A wager becomes valid only when accepted and recorded by my96m. The bet history shown in the account is the principal record of accepted wagers. Unsubmitted selections, interrupted screens, displayed odds that have not been accepted, and abandoned bet slips do not create a valid wager.

Sports markets may cover EPL football, Liga Super Malaysia, UFC, basketball, esports, and other events. Odds can change before acceptance. Obvious pricing, market, settlement, or data-feed errors may be corrected, and affected wagers may be recalculated or voided using the correct market information. my96m will not use this clause merely because an outcome is unfavourable to the platform.

Casino and slot outcomes are determined by the applicable game rules, live table procedures, or tested random number generation systems. A temporary internet interruption does not necessarily cancel a game already accepted by the game server. Where a round is completed on the server, its recorded result will normally stand.

Collusion, automated betting tools, exploitation of software faults, coordinated account activity, manipulation of live games, and use of information obtained through unlawful means are prohibited. my96m may review relevant play and withhold disputed amounts while an investigation is conducted.

6. Deposits, Withdrawals, and MYR Payments

The my96m cashier displays the payment methods, minimum and maximum amounts, estimated processing times, and any applicable conditions available to a particular player. Limits can vary by method, verification status, transaction history, VIP tier, and operational requirements. Players must review the displayed details before confirming a transaction.

Deposits should be made from a payment source owned and controlled by the my96m account holder. Third-party transfers may be rejected or returned, and additional verification may be requested. Most supported Malaysian e-wallet deposits are processed quickly, while FPX, DuitNow, and bank transfers can be affected by maintenance windows or banking delays.

A withdrawal request is subject to identity verification, security review, payment ownership checks, applicable wagering requirements, account limits, and confirmation that the account remains in good standing. my96m does not guarantee a universal processing time. Touch 'n Go eWallet, Boost, or GrabPay transactions may be faster than traditional bank transfers, but delays can occur due to incorrect recipient details, compliance checks, provider outages, or Malaysian bank processing schedules.

Players must check all account numbers, e-wallet details, and cryptocurrency addresses before confirming a withdrawal. my96m may not be able to recover funds sent to incorrect details supplied by the player. Any chargeback, reversed payment, or disputed deposit may result in suspension while the matter is investigated.

7. Bonuses, Promotions, and VIP Benefits

Promotions offered by my96m may include a minimum deposit, qualifying game list, wagering multiple, maximum conversion amount, expiry period, withdrawal restriction, or eligibility requirement. Players must review the applicable rules before accepting a bonus. Promotional balances cannot be treated as cash until all stated conditions are met.

Only one eligible player, household, device, payment source, or internet connection may claim a promotion where the rules impose such a limit. Creating multiple my96m accounts, coordinating claims, placing offsetting bets, using low-risk wagering patterns solely to convert a bonus, or withdrawing and redepositing to trigger repeated benefits may constitute bonus abuse.

VIP status, cashback rates, birthday rewards, referral benefits, and personalised offers may change according to qualifying activity. No bonus or VIP benefit represents guaranteed profit. my96m may refuse or reverse a promotional credit where a genuine error, duplicate claim, ineligible account, or material breach is established.

8. Responsible Gambling and Player Controls

my96m is intended for entertainment by adults aged 21 and above. Gambling involves financial risk, and losses are possible. Players should establish a personal budget, avoid borrowing to gamble, take regular breaks, and never chase previous losses.

Available controls may include deposit limits, time-outs, session reminders, and self-exclusion. A player who requests self-exclusion must not attempt to open another account or bypass an active restriction. my96m will take reasonable steps to apply the requested control, but players remain responsible for not seeking alternative access.

More information about warning signs and account controls is provided on the Responsible Gambling page. If gambling is affecting personal finances, work, relationships, or wellbeing, the player should stop and seek appropriate support.

9. Prohibited Conduct

Players must not:

• use my96m for unlawful payments, money laundering, fraud, or concealment of funds;
• impersonate another person or submit altered, stolen, or misleading documents;
• sell, transfer, share, or permit another person to control a my96m account;
• interfere with website security, game systems, payment processing, or data feeds;
• harass support staff, live dealers, other players, or service providers;
• use scripts, bots, scraping tools, or automated systems without written permission; or
• exploit an obvious technical fault without promptly notifying my96m.

Where credible evidence of prohibited conduct exists, my96m may limit access, suspend transactions, void affected activity, request further information, or close the account. Any action will be proportionate to the circumstances and subject to the completion of necessary reviews.

10. Suspension, Closure, and Dormant Accounts

A player may request account closure through my96m support. Before closure, outstanding wagers may need to settle and verified withdrawable funds may need to be returned through an approved payment method. Closure does not remove obligations arising before the closure date.

my96m may suspend or close an account for a material breach, failed verification, security concern, payment dispute, prolonged inactivity, legal requirement, or operational risk. Where reasonably possible, the player will be informed of the reason and any steps needed to resolve the issue. Funds that are not connected to fraud, unlawful conduct, chargebacks, or unresolved ownership concerns will be handled according to the verified account position.

11. Service Availability and Liability

my96m aims to maintain a stable platform but does not promise uninterrupted access. Maintenance, telecommunications failures, bank outages, game-provider interruptions, device problems, or events beyond reasonable control may affect availability. Players should not assume that a wager has been placed until it appears as accepted in the account history.

To the extent permitted by applicable requirements, my96m is not responsible for indirect or consequential loss arising from interrupted access, personal device failure, failure to protect credentials, or reliance on unconfirmed odds. Nothing in these terms excludes liability that cannot lawfully be excluded.

12. Changes to These Terms

my96m may revise these Terms & Conditions to reflect changes in products, payment methods, security controls, legal requirements, or operational practices. The updated version will be published on this page with a revised effective date. Material changes may also be brought to the player's attention through an account notice.

Continued use of my96m after revised terms take effect constitutes acceptance of those terms. If a player does not accept a material change, the player should stop using the platform and request account closure after settling outstanding activity.

13. Complaints and Contact

Questions or complaints should include the registered account name, relevant transaction or bet reference, date and time, and a clear description of the issue. Players should not send passwords or one-time verification codes. my96m support may request additional information necessary to review the matter securely.

Support is available through the on-site live chat. Email support is available at [email protected], displayed here as plain text for security and consistency. my96m will review complaints fairly and may need additional time where a bank, e-wallet provider, sports data supplier, or casino game provider must be consulted.